6 Heidi St, Paget, Queensland 4740   info@blackduckkitchens.com.au     (07) 4952 5267     Follow Us!

Flat Duck Kitchens – where design, excellence and innovation are just the beginning!

Frequently Asked Questions

Where are the Flat Duck Flat-Pack kitchens made?

We make all of our kitchens in our own factory in Mackay by a team of local qualified tradesmen and apprentices.

Will you design the kitchen for me?

We offer both services NO FEE and DESIGN FEE:

NO FEE Flat-Pack kitchens are your way to save money by designing your own kitchen; we take no responsibility for measurements provided by you.

DESIGN FEE Flat-Pack service is available for us to design you a functional and practical kitchen. A Design Fee of $200.00 for two hours CAD design work, you must provide a scaled room plan with dimensions, include window openings and a list of appliances and plumbing inclusions; additional hours can be purchased.

Contact us to arrange your Design.

Does the Flat Pack come with instructions?

We supply a diagram and related stickers on each piece of cabinetry, but we do not supply step by step instructions. In addition a short clip on assembling a carcass is on this website. Knowledge of this trade is an asset for the Flat Pack buyer.

What if I need a cabinet that is not your set sizing?

Sure, just select the cabinet the next size up and send us a message about your offbeat size for that cabinet. We offer a cut-down service at an additional cost which will be calculated for you according to the size required. An email with acceptance form and pre-payment will be a prerequisite to proceed.

Does my cabinet include hardware such as handles, hinges and runners?

Yes your Flat Duck Flat-Pack will be fitted with standard Blum long-life hardware such as Metabox hinges and runners, it will also include one handle for each drawer or door face.

Does my cabinet include Soft Close hardware?

Yes Blum Metabox soft close systems to drawers and doors is standard.

Do I need to order end panels for my cabinets?

Yes you do, for all exposed or seen panels – those not butting a wall.

Do you deliver to the local area?

Ideally the DIY service is collect from our factory to save money, however a delivery service to our local area is available upon request. We offer the delivery service at an additional cost which will be calculated for you according to the location. An email with acceptance form and pre-payment will be a prerequisite to proceed.

What hours are you open for Flat Duck Flat-Pack collection?

We are open from 8am to 5pm Monday to Thursday and 8am to 3pm Friday.

We are not open for collection on weekends.